Returns & Refunds Policy

We’ve Got You Covered – 365 Days

We want you to love every scoop. That’s why we offer a 365-day money-back guarantee on all FitMiss products.

Klarna Orders Only

For orders paid via Klarna, customers have the right to return products within 14 days of delivery for a full refund to the original payment method. Store credits are not accepted for Klarna purchases. This return policy applies only to Klarna transactions and is separate from our general 365-day guarantee.

Eligibility for a Refund

To qualify for a refund under our 365-day guarantee:

You must return the product (empty or unused).
You must be the original purchaser and provide an order number or proof of purchase.
Refunds must reflect normal, reasonable use of the product.

FitMiss reserves the right to refuse refunds in cases of:

excessive quantity purchases,
packaging that has been emptied beyond normal single-customer use,
returns inconsistent with typical consumption,
suspected fraud, tampering, or abuse of the guarantee.

This policy protects genuine customers while preventing misuse.

Shipping Policy

We offer free standard shipping on all orders within the UK.

Orders are processed and shipped within 3 business days of purchase.

Delivery typically takes 2-5 business days after dispatch depending on location.