Refund Policy

Last updated 9 August 2026

Our 90-Day Promise, your statutory right to change your mind, and what happens if something arrives faulty.

How to claim the 90-Day Promise

Email hello@fitmiss.co.uk from the address you ordered with, quote your order number, and tell us you'd like to use the promise. You don't need to give a reason and you don't need to return anything.

We'll confirm by email and refund you to your original payment method within 5 working days of approving the claim. Depending on your bank it can take a few more days to appear on your statement.

The promise runs for 90 days from the date your order is delivered, not the date you ordered. It covers one order per customer.

Changing your mind (your statutory right)

Separately from the promise above, UK law gives you 14 days from the day you receive your order to cancel it for any reason, and a further 14 days to send it back.

• The pouch must be unopened and sealed. We can't resell an opened food supplement, so we can't accept one back under this route — use the 90-Day Promise instead, which doesn't require a return at all.
• You pay the postage to return it. We'd recommend a tracked service, as the parcel is your responsibility until it reaches us.
• We'll refund the full order value, including the standard delivery you originally paid, within 14 days of receiving the goods back or of you showing proof of postage — whichever is sooner. In practice we aim for 5 working days.

Email us first and we'll send you the return address.

Faulty, damaged or wrong items

If something arrives faulty, damaged or isn't what you ordered, email hello@fitmiss.co.uk within 14 days of delivery with your order number and a photo.

• We'll replace it or refund you in full — your choice.
• We pay any return postage, and often we won't need the item back at all.
• This is in addition to your rights under the Consumer Rights Act 2015.

Subscriptions

There aren't any. Every plan is a one-time payment, so there's nothing to cancel and nothing that renews.

How refunds are paid

Always to the original payment method. We can't refund to a different card, account or as store credit unless the original method has closed.

Your statutory rights

Nothing on this page reduces your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015. The 90-Day Promise sits on top of those rights, not instead of them.

Getting in touch

Email hello@fitmiss.co.uk. We'll always confirm a refund in writing.