Contact
No ticket numbers and no chatbot. Email us and someone who knows the plan will read it.
Email us
We reply within one working day, Monday to Friday.
Write to usIf it is about an order, include your order number
It starts with a hash and is in your confirmation email. With it we can usually answer in one reply instead of three.
Worth a look first. It is often faster than waiting on us.
UK orders are usually with you in two to four working days. You will get a tracking link by email as soon as it leaves us, so check there first, including your spam folder.
If tracking has not moved for three working days, email us with your order number and we will chase it.
Email us within 90 days of delivery, whichever plan you bought, and we will refund your order. You do not need to send anything back, and you do not need to explain yourself. One refund per customer.
This does not affect your statutory rights.
Access is tied to the email address you ordered with, so start there: if you checked out with a different address to the one you are signing in with, that is almost always the cause.
Still stuck? Email us from the address you ordered with and we will sort it.
Most of the product questions are answered on the FAQ: whether creatine makes you bulky, what the water weight question really means, and why the dose is what it is.
If you are pregnant, breastfeeding, taking medication or managing a health condition, speak to your doctor before starting any supplement. We are not able to give medical advice, and we would rather say so than guess.
Company details
FitFuzion Ltd, trading as FitMiss
Registered in England and Wales, Company No. 15222251
Registered office: 204 Hanham Road, Bristol, BS15 8NU, United Kingdom
For anything about your data, see the privacy policy.