Cost
Delivery is free on all orders. There is no minimum spend and no option to pay for anything faster — one service, included in the price.
How long it takes
| Dispatch | Your order is booked for collection the next working day. |
|---|---|
| In transit | Royal Mail Tracked 48 — typically 2 to 3 working days. |
| Total, typically | 3 to 4 working days from placing your order. |
| Allow up to | 5 working days before chasing. Tracked 48 is a 2–3 day aim, not a guarantee, and it can run longer at busy times. |
Working days are Monday to Friday, excluding UK public holidays. Orders placed at a weekend are booked for collection on the next working day.
Where we deliver
We deliver to addresses across the United Kingdom — including Northern Ireland and the Scottish Highlands and Islands — at no charge. We do not currently ship outside the UK.
Tracking
You'll get a dispatch email with a Royal Mail tracking number as soon as your order leaves us. Tracking can take a few hours to start updating — that's normal and doesn't mean anything has gone wrong.
If you're not in
Royal Mail will try to leave your parcel in a safe place or with a neighbour. If they can't, they'll leave a card and you can rearrange delivery or collect from your local delivery office using the tracking number.
Late, missing or damaged
Royal Mail treats a Tracked 48 item as lost once it is 10 working days past its due date. If your order passes that point, email hello@fitmiss.co.uk with your order number and we'll resend it or refund you — your choice.
If your order arrives damaged, email us a photo within 14 days of delivery and we'll replace it or refund you in full, including any postage you paid to return it. You don't have to send a damaged item back before we sort it out.
Wrong address
We can change a delivery address only before the order is collected. Email us as quickly as you can and we'll change it if it hasn't gone. Once it's with Royal Mail we can't redirect it.