Terms of Service

1These terms

FitMiss is a trading name of FitFuzion Ltd, registered in England and Wales, Company No. 15222251. These terms govern your use of fitmiss.co.uk, anything you buy from us, and your use of the members app.

By placing an order you agree to them. Nothing in these terms affects your statutory rights as a consumer.

2Orders and payments

• All orders are subject to availability and to our confirmation.
• Prices are in pounds sterling and include VAT where it applies.
• We accept debit and credit cards, Klarna, and other secure payment providers.
• If you choose Klarna Pay Later or Pay in 3, Klarna may run a soft credit check. Klarna's own terms apply alongside these.
• We never see or store your full card details. Payments are handled by our providers.

3Shipping and delivery

• Orders are dispatched within one to two working days.
• You will get a tracking link by email once your order leaves us.
• UK delivery usually takes two to four working days from dispatch.

Delivery times depend on the courier and can be affected by weather, strikes and busy periods. Where a delay is outside our control we are not responsible for it, but tell us and we will chase the courier on your behalf.

If something arrives damaged or wrong. Email us within 14 days with your order number and a photo, and we will replace it or refund it, whichever you prefer. You will not be asked to pay return postage. This is separate from the 90-day guarantee in section 5 and from your statutory rights, which are unaffected.

4Cancelling your order

You have a legal right to cancel a distance purchase within 14 days of receiving it, without giving a reason.

To cancel, email hello@fitmiss.co.uk. If your order has not been dispatched we will stop it and refund you in full. If it has already gone, send it back unopened and we will refund the price plus standard outbound delivery.

5Our 90-day guarantee

Separately from your statutory rights, we offer a 90-day money-back guarantee.

• Email us within 90 days of delivery and we will refund your order.
• It applies whichever plan you bought, and however you paid, including Klarna.
• You do not need to return anything, opened or not.
• You do not need to give a reason.
• One refund per customer.

Refunds go back to the original payment method within five to ten working days of us agreeing them. If you paid with Klarna, the refund is processed through Klarna and your payment plan is adjusted accordingly.

6The members app

Buying a plan gives you access to the FitMiss members app.

• Access is tied to the email address you ordered with. It is personal to you and not transferable.
• Please do not share your access. We may withdraw it if it is shared or misused.
• The plan, the written guidance and the exercise videos are ours. You may use them for your own training and nothing else. See section 12.
• We may improve or change the app over time. If we ever have to withdraw it, we will tell you in advance.

7Training, supplements and your health

8Addresses and delivery problems

Please check your address at checkout. If an order is lost because the address you gave was wrong or incomplete, we may not be able to refund or replace it.

If tracking shows your order as delivered but you have not received it, tell us within 14 days and we will investigate with the courier. Until goods are actually delivered to you they remain our responsibility, so do not assume a "delivered" scan is the end of it.

9Fraud, abuse and misuse

We may refuse, cancel or decline to refund an order where we reasonably suspect fraud, abuse or misuse. That includes:

• Unusually large or repeated quantity purchases
• Repeated or suspicious refund requests
• Returns inconsistent with normal, reasonable use
• Tampering with packaging or product
• Chargeback abuse
• Using multiple accounts to exploit promotions or the guarantee

This exists to protect genuine customers. If we act on it and you think we have got it wrong, email us and a person will look at it again.

10Order limits and refusing service

We may limit order quantities, refuse service, cancel orders, or restrict access to the site or the app where purchases or behaviour appear fraudulent or inconsistent with normal consumer use. Where we cancel an order for this reason, we refund it in full.

11Website errors

Websites go wrong. If there is a pricing mistake, a stock inaccuracy, a checkout fault or a display error, we may cancel or amend the affected order before dispatch. If we do, we will tell you and refund you in full. We will not charge you a higher price than the one you agreed without asking you first.

12Intellectual property

Everything on fitmiss.co.uk and in the members app belongs to FitFuzion Ltd: the brand, the words, the images, the product design, the training plan and the exercise videos.

You may use the plan and the videos for your own personal training. You may not copy, republish, sell, or share them, and you may not use them to train other people commercially.

13Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, and to the fullest extent UK law allows, we are not liable for:

• Indirect or consequential loss
• Loss of profits, revenue or data
• Claims arising from misuse of our products
• Reliance on general information published on the website or in the app

Our total liability for any claim will not exceed the amount you paid for the product it relates to.

14Governing law

These terms are governed by the law of England and Wales. Disputes will be dealt with by the courts of England and Wales, though if you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.

15Contact us

Questions about these terms, or anything else, go to the same place.